PRIVACY POLICY

Effective Date: December 2024

At "Wurth" (“we,” “our,” or “us”), your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your data when you use our mobile application (the “App”).

1. Information We Collect

We only collect necessary and limited information to provide and improve the App's functionality:

• Personal Information:

  • Name, email address, phone number (only if provided during registration or communication).
  • Delivery address or billing address (only when required for specific services like purchases or order delivery).

• Usage Data:

  • App performance metrics such as crash reports, usage patterns, and error logs (anonymized).
  • Device information (e.g., operating system, device type, and app version).

2. How We Use Your Information

We use the collected data for the following purposes:

• To improve app performance and functionality.
• To provide support when you contact customer service.
• To process transactions and deliver requested services.
• To send newsletters or marketing communications if you have provided consent.

3. Third-Party Services

We may share anonymized data with trusted third-party providers to enhance your experience:

• Firebase Crashlytics: For app crash reporting and performance monitoring.
• Google Analytics: For aggregated app usage insights.

These services adhere to strict confidentiality and data protection practices and process data only on our behalf.

4. Data Security

We implement industry-standard measures to protect your data from unauthorized access, alteration, or disclosure. While we take reasonable steps to secure your data, no method of transmission or electronic storage is entirely secure.

5. Children’s Privacy

The App is not designed for or directed toward children under the age of 13. We do not knowingly collect any personal data from children. If we become aware of such data being collected, it will be promptly deleted.

6. Your Rights

As a user, you have the following rights concerning your personal data:

• To access, update, or delete your information.
• To withdraw consent for data processing at any time.
• To file a complaint with a relevant data protection authority if you believe your data is being processed unlawfully.

To exercise these rights, contact us using the details provided in Section 8.

7. Updates to This Privacy Policy

This Privacy Policy may be updated periodically. Changes will take effect immediately upon publication in the App. We encourage you to review this page regularly. If significant changes occur, we will notify you via email or app notifications.

8. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or data protection practices, please contact us:

• Email: petar.gostovic@wurth.rs
• Address: WURTH COMPANY WITH LIMITED LIABILITY FOR TRADE IN ASSEMBLY EQUIPMENT BELGRADE SURČIN, Svetog Save 60v, 11271 Belgrade Surčin
• Phone: 011 4407 201